It's simple, just click on Submit A Request and we will take care of everything for you. You can also send us an email at support@drawing-tutorials-online.com. We just need the email address that you signed up with to find you in our system. Also include what specific website you are subscribed to. If you signed up via paypal we will need the email address you have associated with paypal as well. Thanks for giving our site a try. You can also leave us a ticket by calling 631-925-2443.